You Got Questions? We've Got Answers!
As a kitchen cabinet manufacturer and supplier to builders, remodelers and designers nationwide, we want to make sure you have the information you need to make the most informed choice for your kitchen cabinets or kitchen remodeling project.
Below are Frequently Asked Questions - asked by customers just like you. If you don't find the question or answer you're looking for, please don't hesitate to call us at 1-888-300-0019.
What is MDF?
MDF, medium density fiberboard, is an engineered wood product that was developed commercially in the 1980’s. This wood product is formed by breaking down wood into wood fibers or clumps of fibers, similar to the paper-making process. The fibers are then mixed with an adhesive, and sometimes also with wax. These fibers are then assembled into a thick mat, which is then heated and pressed to the desired thickness. The process rapidly removes any moisture and causes the adhesive to strongly bind the fibers together.
How thick are the doors?
Wood doors are 3/4" thick. MDF doors are 5/8" thick.
Is the glass included when ordering doors with glass inserts?
No, we supply the hardware to install the glass to the back of the doors the doors are not routed on the back, the glass fits over the opening.
How do I measure for the doors?
The best way to measure for both Wood and MDF door for a cabinet with or without a face frame is to measure the opening and add 1 inch to the width and height. (For example if the opening is 17” wide and 29” high, the door size should be 18” X 30”). This will leave a ½” overlay around the opening. If the cabinets are frameless, measure the exact size of the old doors. If you have 1 opening and need 2 doors, simply measure the opening of the width, add 1 inch and divide by 2, the height will not be affected. (For example if the opening is 24" wide and 29" high, the 2 doors should be 12 1/2" X 30" each). DOORS WILL BE MADE TO THE EXACT SIZE SPECIFIED ON THE ORDER FORM.
What are hidden European hinges?
These are hinges that are installed (routed) into the doors and then attach to the cabinet frame. These hinges require a ½” overlay. When the doors are closed you will not see any hinge. We drill the holes and supply the hinges, you simply insert the hinge in the hole, turn the 2 screws 1/4" and the door is ready to be installed onto the cabinet frame. (See Picture on Bottom of Cabinet Door page)
Why do I need to pick left or right placement for the hinges on Eyebrow and Cathedral doors?
Since these doors can only be hung in one direction, in order for the door to swing the right way, we need to know which side to install the hinges. Square, Slab, Mission, Shaker and Shaker Beadboard doors can be flipped, so it doesn't matter which side the hinges are on.
Where are the hinges positioned on the doors?
The hinges are placed approximately 5 ½” down from the top and 5 ½” up from the bottom depending on the size of the door.
Where are the holes positioned on the doors? (Please see diagram)
Hinge Policy - Due to the nature of European Concealed hinges and the different brands available, it is the policy of our company that NO REFUNDS WILL BE MADE should you order our hinges and find them not suitable for your needs. There are no exceptions to this policy.
Can these doors be painted?
The MDF doors are meant to be primed and painted. There are no seams in the doors and drawer fronts.
When will I receive the doors after the order has been placed?
Wood doors usually within 10 business days. MDF doors usually within 3-7 business days.
What sizes do the doors come in?
All doors are custom made to the 1/8th of an inch so we can make any size door. We recommend no doors higher than 44”. Any opening greater than 48” should have 2 doors.
Do the drawer fronts match the doors?
In order for the drawer fronts to match a raised panel door, it must be higher than 8”. Drawer fronts are usually flat with the edges matching the doors. Any drawer front under 8" will be produced as a slab drawer front. If you have questions please contact customer service at 1-888-300-0019.
What edges are available on the doors?
We offer 3 edges. A square edge which customarily goes with the Shaker style door or a rounded edge or a routed “B” edge which customarily goes with a slab or raised panel door. Any edge can be put on any door.
What is priming?
A primer or undercoat is a preparatory coating put on materials before painting. Priming ensures better adhesion of paint to the surface, increases paint durability, and provides additional protection for the material being painted.
What if I want wood doors?
We can give you a quote on 5 panel wood doors. We would need the style, sizes and species of wood. These doors take 2-3 weeks to receive.
How are the doors shipped?
The doors are shipped via UPS ground or Roadway Express
Do you ship to Canada?
Yes. Please call our toll free number for a shipping price and to place an order.
What is the handling charge?
Handling is the charge for packing the doors. It is a total of $17.00 per order.
How do I measure for Drawer Boxes?
Measure the opening, width, height and depth, and subtract 1 inch from the width and height. (For example if the opening is 17” wide by 6” high by 22” deep, the drawer box should be 16” X 5” X 22”).
How do I assemble the drawer boxes?
Glue and nail the pieces together.
Are the rails included in the price?
Yes, the price includes the 4 sides, the bottom and the rails and ends needed to attach the finished drawer box in the opening. (See Picture)
How are discounts applied?
Most discounts are applied at the cart level. In other words, you will see the price discount reflected when in your cart making the purchase. If a promo uses a coupon code, you will see that discount reflected in the cart as well (once the coupon code has been entered). If you have any issues with discounts or promos being applied to your cart please contact our customer support at 1-800-300-0019.
Where are you located?
Our factory is located in Atlanta, GA
What are your hours?
We are open 7:30am to 4:30pm EST Monday - Friday
What is your return policy?
All claims must be made within 30 days. All doors are custom made to order, so no returns are allowed except in the case where we make a mistake in processing your order and then a return authorization label will be issued. No returns are accepted without a RTA. All damages need to reported to UPS so a claim can be filed.